How to report a bug

In order to report a bug it's needed to provide the following:

1. Information about system:
   • OS, its version.
   • Which compiler was used, version.
   • Cmake version.
   • Qt libraries version.
   • For some plugins, e.g. jabber, versions of libTLS, zlib, libidn, and other libraries.
2. Accurate problem description:
   • What is done
   • What is expected
   • What is happening
3. In case of fatal error, problem description is not sufficient. Debug log is needed.

Warning

• First, make sure you have the latest version.
• Make sure that the core and the plugins are compiled with similar keys (release/debug), it can cause errors.

Full info about building and keys Building from git

1. Search for similar problem, if it exists, you can supplement ticket.
2. When posting ticket consider: one error - one ticket.
3. Preferred language is english.
4. You agree to watch the ticket, provide additional info and reproduce error if needed with new versions from git and/or with patches offered by developers

For fatal error debug log is needed. For this you need to compile qutim and plugins with debug info and run in a debugger.

In Linux u can run a program in a debugger like this:

gdb qutim 

… some text, enter run and press enter

(r) run 

… when program crashes, here will be short information about error, enter where …

()where 

Here will be full information about error, which you need to append to ticket together with short information.

QutIM bug tracker

Section Bugs on qutIM's forum - for feature requests and bug reports.